Complaints
Corrections and clarifications
Accuracy is central to what what we do and every effort is made to ensure that what we publish is factual and correct. However, we don’t always get it right and factual mistakes and errors, where identified either by ourselves or readers, will always be corrected as soon as possible.
We will highlight such corrections online and in print where appropriate. All of our reporting is carried out under the auspices of IPSO’s Editors Code of Practice.
Making a complaint
All About Newtown is not regulated by the Independent Press Standards Organisation (IPSO) but we voluntarily adhere to the Editors' Code of Practice and are committed to upholding the highest standards of journalism.
Editorial complaints should be made in writing to the editor via email at [email protected].
All complaints should include a detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached. Please include the URL of the relevant article if possible.
Complainants need to include their full name, email address, postal address and daytime telephone number. Complaints must be contemporaneous and must be made within four months of publication. The editor will investigate and respond accordingly within 14 working days. The editor will confirm receipt of the complaint within three working days by contacting the complainant via email.
All complaints will be dealt with by the editor. The editor will investigate the complaint to the best of his ability, in respect of the Editors’ Code of Practice, and respond accordingly.
If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
If the complainant is not satisfied with the outcome, they can contact IPSO directly by phone at 0300 123 2220, email [email protected], or by post at IPSO, Gate House, 1 Farringdon Street, London, EC4M 7LG.
All information provided to All About Newtown CIC will be handled sensitively and within the boundaries of the Data Protection Act 2018.
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